Stacy Ignoffo, MSW
Director of Community Health Innovations
Sinai Urban Health Institute
Vidya Ayyr, MPH
Director of Community Social Impact
Parkland Health & Hospital System
Community health workers (CHWs) are on the front lines of care, serving as critical liaisons between patients and health care providers. They assist with access to care, health literacy, and delivery of services that address the social determinants of health, bridging gaps among communities, individuals, and providers through grassroots outreach and education.
In this session, learn about an innovative CHW program at Sinai Urban Health Institute, in Chicago, to address patient needs related to COVID-19. This innovative partnership integrates CHWs into pandemic response to link patients to community resources, help patients understand discharge paperwork and instructions, and set up virtual health appointments.
Participants also will review a Parkland Health & Hospital System framework for developing a successful CHW training program, combining clinical and nonclinical education. Developing such a program requires system investment, a coordinated approach to internal stakeholder engagement, and CHW involvement.