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June 22-25

Track: Innovations in Health Care

Expand each session below to see the full descriptions or download the full agenda.
  • Implementing a Behavioral Health Open-Access Intake Phone Line
  • Maternal Medical Home: Innovating to Reduce Maternal Mortality
  • Optimizing Flow and Capacity During the COVID-19 Pandemic
  • Patient Access Strategies to Foster Growth and Patient Satisfaction
  • Reaching High-Risk Populations During Epidemics
  • The Diabetes Epidemic: A Comprehensive Patient-Care Model
Implementing a Behavioral Health Open-Access Intake Phone Line

Evonne Yang, MPH, MSW
Director, Integrated Behavioral Health, Population Health Services
Boston Medical Center Health System

Cara Fuchs, PhD, MPH
Vice Chair of Psychology; Director of Integrated Behavioral Health, Department of Psychiatry
Boston Medical Center

Improved access is one of the many benefits of integrating behavioral health into primary care. However, reliance on traditional scheduling models can limit that potential. Open access can help to overcome this limitation.

In this session, learn about implementation of an open-access behavioral health intake line staffed by clinicians in primary care during the pandemic. Speakers will provide implementation and process outcomes and discuss lessons learned.

Maternal Medical Home: Innovating to Reduce Maternal Mortality

Lorna Johnson
Senior Program Director
NYC Health + Hospitals 

Wendy Wilcox, MD
Clinical Service Line Lead, Maternal Mortality Reduction and Women’s Health
NYC Health + Hospitals

The concept of a maternal medical home (MMH) is new to the care of pregnant people. An MMH provides enhanced, wraparound services for individuals with increased risk of an undesired pregnancy outcome due to medical health, behavioral health, or social risk factors. The MMH team builds trust and lasting relationships between patients and providers, as well as between facility-based care teams and community organizations. Ultimately, the MMH aims to facilitate patient autonomy and enhance the birth experience.

Optimizing Flow and Capacity During the COVID-19 Pandemic

Carmen Liang, DO, MPH
Associate Clinical Professor, Associate Medical Director
Zuckerberg San Francisco General Hospital and Trauma Center

Optimizing patient flow and capacity has been critical for our health system to meet the needs of vulnerable populations during the COVID-19 pandemic. The Adult Urgent Care Center (UCC) at Zuckerberg San Francisco General Hospital and Trauma Center implemented several initiatives to expand existing practices and collaborate with key stakeholders. These initiatives increased exam room availability and, subsequently, capacity to off-load lower acuity patients from our emergency department.

In this presentation, we will review our strategies and outcomes for improving flow and capacity. We will also share plans to expand these efforts to continue supporting our community’s health beyond the pandemic.

Patient Access Strategies to Foster Growth and Patient Satisfaction

Kearin Schulte
Vice President of Physician Enterprise
Premier

Philip Meador
Director of Physician Enterprise
Premier

Now is the time for practices to begin implementing a strategic, thoughtful response for growth in ambulatory clinics. Join experts from Premier to discuss innovative responses to increasing access demands in a consumer-driven environment while managing physical and human resource demands on overburdened practice sites. This session will highlight pertinent operational, financial, and clinical considerations for practices as they return to a “new normal,” with a focus on prompt access and revenue enhancement.

Reaching High-Risk Populations During Epidemics

Michael Do, MD
Director, Pediatric Refugee Clinic
Valleywise Health

Donna Persaud, MD, MBA
Medical Director Homeless Outreach Medical Services
Parkland Health & Hospital System

Juana Acosta, LPC
Mental Health Counselor
Parkland Health & Hospital System

COVID-19 challenged essential hospitals to use their resources in unique and innovative ways to reach those most affected by the pandemic. In Phoenix, Valleywise Health partnered with the Arizona Refugee Resettlement program to create informational videos about the coronavirus in 10 languages to reach refugees at high risk. These informational videos have been viewed more than 180,000 times, helping refugee populations understand the virus and how it spreads, as well as COVID-19 symptoms.

Similarly, Parkland Health & Hospital System, in Dallas, in 2020 launched a medication-assisted treatment (MAT) program for people experiencing homelessness amid a substance use disorder epidemic. The Health Resources and Services Administration­–funded program is embedded in the systems’ 25-year primary care program for the homeless population. Participants reported gains in employment, housing, interpersonal relationships, and income; nearly 80 percent reported maintaining sobriety from opioids and a quarter experienced reduced hospitalizations.

The Diabetes Epidemic: A Comprehensive Patient-Care Model

Karen Tseng, JD
Chief Integration Officer
Harris Health System

Jamie Hughes, MSN, RN
Associate Administrator for Population Health
Harris Health System

This session will outline the growing prevalence of diabetes in vulnerable communities and serve as a forum for health systems tackling chronic diseases to share best practices and learn from promising efforts. Harris Health System, in Houston, has more than 40,000 diabetes patients in its accountable care organization; the high prevalence of this disease has strained resources and increased morbidity and mortality for COVID-19 and other conditions. Speakers also will discuss an integrated chronic disease management model recently implemented at Harris Health, which includes universal risk stratification, a single point of navigation across a continuum of services, and integration of patient activation as an outcome measure and a risk factor.


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